Terms of service

Last updated: October 31, 2025

Welcome to HerStitchCo (“we”, “us”, “our”). We value your trust and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, and safeguard your information when you visit our website and make purchases.

By using our website, you agree to the collection and use of information in accordance with this policy.

Information We Collect

We collect information in the following ways:

Personal Information

When you shop or create an account, we may collect:

  • Name

  • Email address

  • Billing & shipping address

  • Phone number (optional)

  • Order details & purchase history

Payment Information

We do not store or have access to your payment details.
Payments are securely processed through Shopify-approved providers (e.g., Shop Pay, PayPal, etc.).

Automatically Collected Data

When you browse our site, certain information is automatically collected, such as:

  • IP address

  • Browser type & device information

  • Pages viewed & time spent

  • Referring website links

  • Cookies and similar tracking technologies

This helps us improve your shopping experience.

How We Use Your Information

We use your information to:

  • Process orders & payments

  • Deliver purchases and provide tracking

  • Communicate order updates or customer support

  • Improve site performance & customer experience

  • Prevent fraud and enhance security

  • Send marketing communications (only if you opt-in)

We do not sell or trade your personal information.

Cookies & Tracking

We use cookies to:

  • Operate the website

  • Remember your shopping preferences

  • Analyze site traffic & performance

  • Personalize your experience

You can disable cookies in your browser settings, but some features may not work properly.

Third-Party Services

We may share necessary information with trusted third-party services such as:

  • Shopify (store platform)

  • Payment processors

  • Shipping carriers (Canada Post, UPS, etc.)

  • Email & marketing platforms (only if you subscribed)

These partners help run our store securely.

Marketing & Communications

If you subscribe to our emails or SMS list, we may send:

  • Discounts & promotions

  • Order updates

  • Product announcements

You may unsubscribe at any time.

Children's Privacy

Our site is not intended for children under 16.
We do not knowingly collect personal information from minors.

Your Rights

Depending on your location, you may request to:

  • Access your personal information

  • Update or correct information

  • Request deletion

  • Withdraw marketing consent

To make a request, email info@herstitchco.com.

Data Security

We take reasonable security measures to protect your information. However, no online system is 100% secure.

Changes to This Policy

We may update this Privacy Policy from time to time.
Changes will be posted on this page with an updated date.

Contact Us

If you have questions about this Privacy Policy or your personal information, contact us:

📧 info@herstitchco.com
🌐 HerStitchCo.com